What is the most important thing to check?

Check that the product name, pack size or pack size, quantity, and total match what you intended to order.

Should I pay if something looks wrong?

No. Ask support to correct or explain the issue before payment.

It gives you a written record of the order number, product confirmation, payment details, and support replies.

Ordering

A practical checklist for confirming product name, pack size, quantity, price, availability, labels, and order details before paying.

Updated 3 June 2026 · 6 min read

Before payment, confirm the product name, pack size, quantity, price, delivery details, and any special order question you want checked.

If anything does not match your basket or the WhatsApp summary, pause and ask support to clarify it before paying.

Ask support to confirm availability, the exact item being supplied, and any label or packaging details you should check on arrival.

For research-use or strong skincare items, keep the product label, order reference, and support thread together.

The website creates an order number so the WhatsApp team can match your conversation to the correct basket.

Keep that number visible until your order is fully confirmed and delivered.